A lot tends to happen each April. This year marks just over a year since many of us adopted a new work environment. This has meant new ways of connecting with clients, peers, staff, supervisors and the chain of command. The use of new technology may have also created or exacerbated a conflict situation.
April is also historically busy with year-end processes and establishing success for the new fiscal year: finalizing budgets, completing year-end assessments, and setting new objectives for the organization and everyone within it.
With all the good and sense of renewal a new fiscal year can bring, it may also come with an increased workload and new or ongoing changes, at all levels. Increased workloads don’t always come with additional resources, which may leave us feeling like we need to compete with colleagues or other units. While a conflict such as this may help identify more effective and efficient ways of doing work, if not addressed or managed well, it can escalate.
Conflict and Complaint Management Services (CCMS) centre staff are here to assist with navigating and resolving conflicts. CCMS Agents provide information and guidance on all available resolution mechanisms and also serve as referral agents to experts in their respective fields. A Conflict Management Practitioner (CMP) is one such expert who can provide in-depth information and support with various interest-based resolution options such as conflict coaching, facilitation and mediation.
Contact your local CCMS centre for information on how we can assist you with managing and resolving your conflict.
Contact number: 613-541-5010 ext 5641
Intranet :
http://intranet.mil.ca/en/organizations/vcds/iccm.page
http://intranet.mil.ca/fr/organisations/vcemd/gicp.page
Internet:
Canada.ca/integrated-conflict-complaint-management
Canada.ca/gestion-integree-plaintes-conflits