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Self Help ADR: Equipping Yourself in Conflict Resolution

Dear CCMS,    I keep hearing that Alternative Dispute Resolution starts with “self-help”. What the heck does it mean?   “Self-help” means using your own abilities to manage conflicts informally and collaboratively.     Conflict is a healthy, normal […]

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National Day for Truth and Reconciliation

Each year, September 30 marks the National Day for Truth and Reconciliation. The day honours the children who never returned home and survivors of residential schools, as well as their families and communities. Public commemoration […]

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New Supervisor Trouble

Dear CCMS, My new supervisor is very sullen and at times surly. When he arrives in the morning, I greet him with “good morning”. Most of the time he just walks by as if I […]

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Conflict Coaching for Assertiveness

Dear CCMS Practitioner, I regularly receive feedback that I am aggressive, rude and abrupt. I am trying to get my point across, but it seems to be lost in my delivery. Can you help me? […]